The company provides returns and exchanges of goods of proper quality in accordance with the Law of Ukraine “On Consumer Protection.”

Return and Exchange Period
Returns and exchanges are possible within 14 calendar days after the Buyer receives the goods.

Return shipping is at the Buyer’s expense, except in cases where a defect or manufacturing fault is discovered.

Return Conditions for Goods of Proper Quality
You may return or exchange the product if:

  • the product has not been used and shows no signs of wear or damage (scratches, chips, scuffs, stains, etc.);

  • the product is fully complete and retains its original factory packaging;

  • all labels and factory markings are preserved;

  • the product maintains its marketable appearance and consumer properties.

In accordance with the Law of Ukraine “On Consumer Protection,” the Seller may refuse to accept the return or exchange of goods of proper quality if they fall under the categories listed in the official List of Non-Food Products of Proper Quality That Are Not Subject to Return or Exchange.

Refund Policy
Refunds are processed within up to 14 business days from the date the Buyer submits the request. In some cases, the period may be extended up to 30 business days if additional verification or data clarification is required.

If the Buyer cannot be identified as the payer, the Seller has the right to request identity confirmation.

The Seller may refuse a refund if the Buyer cannot provide valid proof of payment (receipt, bank statement, etc.).

For payments made by bank card via online acquiring (WayForPay), refunds are issued only to the same card used for payment.

For payments made by bank transfer, refunds are sent to the same account details from which the payment was made.

If you have any questions regarding returns or exchanges, please contact us at +38 (097) 034-53-99 or by email at paganidesignua@gmail.com.